April 28th 2020, CHI 2020, Honolulu, Hawaii
In Dharavi we conducted design workshops to imagine and experiment with designs for future technologies.
We rapidly prototyped resulting ideas for a public smart speaker and tested it in Dharavi using a wizard of oz approach.
Machine-Powered with instant responses (MPI)
Human-Powered with delayed responses (HPD)
We combined both MPI & HPD systems into the TalkBack prototype by adapting the StreetWise open-source toolkit.
We deployed the TalkBack system:
People asked 4018 questions
Users requested a human response to their questions in 71% of cases, if they were not satisfied with the automatic machine answer.
We would all be better served if we knew how AI supply chains actually functioned.
Through TalkBack we combine human & machine intelligence in a way that mirrors core aspects of AI services that that rely on humans-in-the-loop.
Everyday definition of transparent:
allowing light to pass through so that objects behind can be distinctly seen.
Redefinition for AI & Computer Scientists:
functioning without the user being aware of its presence.
For users of AI-infused systems?
We thank Manik, Aparna, Shashank, Manjiri and Nayeem for their help with the deployments; shopkeepers and question answerers; as well as reviewers for their thoughtful comments. This work was supported by EPSRC grants EP/M00421X/1, EP/M022722/1 and EP/R511614/1.